To create a refund go to the Transactions tab within a reservation and select the cog associated with the specific payment then click Refund.
The refund action screen will now display. You may choose different methods to refund the payment. To complete the refund of this transaction click refund payment.
If you go back to the transactions tab you will now see the refund that was just completed.
*Typically, credit card refunds can take 5-10 business days to appear on their statement.