Hello,

To refund a POS Order/Items the first thing that you need to do is open the POS Orders report. This can be found in by selecting Reports > All Reports > POS Orders.

From the POS Orders report you'll want to search the date of the POS order, find your POS order number in the left column, and click the View button for that order.

After you have opened up the POS Order you will have the option to refund the entire POS order or a single line item. To refund the entire POS order you'll select the red Refund Order button on the upper right side of the screen. If you are looking to only refund a single line item this can be done by selecting the blue Refund button on the corresponding line item.

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